Terms & Conditions

1. General Information
Nomachay Travel Agency is a travel and tour operator based in Cusco, Peru, offering cultural tours, adventure activities, hiking tours, and multi-day trekking experiences throughout Peru. By accessing our website, making a reservation, or using our services, you agree to comply with and be bound by these Terms & Conditions.

2. Acceptance of Terms
By booking a tour or using any service provided by Nomachay Travel Agency, you acknowledge that you have read, understood, and accepted these Terms & Conditions. If you do not agree, please do not use our services.

3. Services Provided
Nomachay Travel Agency offers guided tours, transportation services, trekking experiences, and related travel services. All services are subject to availability and may vary depending on weather conditions, local regulations, or operational requirements.

4. Bookings and Reservations
All reservations must be made through our website, email, or authorized communication channels. A booking is considered confirmed once payment (full or partial, depending on the tour) has been received and confirmed by Nomachay Travel Agency.

5. Prices and Payments
All prices are listed in US dollars unless otherwise stated. Prices may change without prior notice; however, confirmed bookings will retain the agreed price. Payments can be made using the payment methods indicated on our website or provided by our staff.

6. Cancellations and Refunds
Cancellation policies vary depending on the tour and services booked. Refund eligibility and amounts depend on the timing of the cancellation and supplier policies. Certain tickets (such as Machu Picchu entrance tickets or train tickets) may be non-refundable. Detailed cancellation terms will be provided at the time of booking.

7. Changes to the Itinerary
Nomachay Travel Agency reserves the right to modify itineraries due to weather conditions, safety concerns, local regulations, or unforeseen circumstances. Any changes will aim to maintain the quality and value of the experience.

8. Responsibilities of the Traveler
Travelers are responsible for providing accurate personal information, arriving on time for scheduled activities, and following the instructions of guides and staff. Travelers must respect local laws, customs, and the environment.

9. Health, Safety, and Insurance
Travelers are responsible for ensuring they are physically fit to participate in tours and activities. We strongly recommend purchasing travel insurance that covers medical expenses, trip cancellations, and personal accidents. Nomachay Travel Agency is not responsible for medical conditions or accidents beyond its control.

10. Force Majeure
Nomachay Travel Agency shall not be held liable for delays, changes, or cancellations caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, or extreme weather conditions.

11. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Nomachay Travel Agency and may not be copied, reproduced, or used without prior written consent.

12. Privacy and Data Protection
Personal information collected during the booking process is used solely to provide our services and communicate with clients. We are committed to protecting your privacy in accordance with applicable data protection laws. For more details, please refer to our Privacy Policy.

13. Limitation of Liability
Nomachay Travel Agency acts as an intermediary between travelers and service providers. We are not liable for loss, injury, damage, or delays caused by third parties or circumstances beyond our control.

14. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Peru. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Cusco, Peru.

15. Modifications to These Terms
Nomachay Travel Agency reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on our website and will take effect immediately.

16. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us at:
Email: info@nomachay.com